Hi, how can we help?

search close

Top article suggestions

May 18th, 2022

Diffuser Connectivity

How to troubleshoot and connect your diffuser to WiFi

WiFi Network Requirements

Before performing troubleshooting steps, please review our WiFi Network Requirements article, and WiFi Connection Issues article for more information. If your network meets all requirements, follow the troubleshooting steps in sequential order for optimal results. 

App Versions

Errors and diffuser connectivity issues often are caused by old app versions. To ensure smooth experiences, we recommend you update your Pura app to the latest version before troubleshooting. 

App Troubleshooting

  • Force close the Pura mobile app, relaunch it, then re-setup your Pura diffuser.
    • For directions on how to force close an app, click here. 
  • Log out of the Pura mobile app, then log back in and re-setup your Pura diffuser. 
  • Uninstall the Pura mobile app, then reinstall it from the App Store, and re-setup your Pura diffuser.

Router Reset

Rebooting your router can help with WiFi connection issues. This will clear the cache on the router and provide a new channel for the diffuser to connect to. To reboot your router:
1. Unplug your router for 30 seconds.
2. Plug the router back in.
3. Wait 30 more seconds for your router to reconnect to the internet. 
4. Follow the directions to soft reset your diffuser below. 

Soft Reset

1. Open your Pura app and click on the three lines above the diffuser you'd like to reset. 
2. At the bottom of your screen, select More.
3. Click Forget Diffuser to begin the reset.
4. Remove the cover of your diffuser, then press and hold the reset button until your nightlight starts breathing blue. Once your diffuser starts breathing blue, tap the Continue button at the bottom.
5. You should see a blue night light appear. Once this happens, press Continue. If not, hold the reset button for 7 seconds. 
Once you've finished and clicked Continue, you'll proceed to setup your diffuser as you did the first time. For more steps on how to do this, you can visit our Setup Your Pura Diffuser article.
•   •   •

Was this article helpful?

Need more help?

If you couldn’t find what you were looking for, you can reach out to our Customer Care team by submitting a request using the CONTACT US button below, or by giving us a call or text to 1 (650) 735-8233.

Our hours are Monday - Friday between 8:00am - 5:00pm MST. We are excited to hear from you and happy to help!

Thank you.