Shipping & Delivery

  • Missing Items in Your Order

    Missing Items If you are missing items in your order, we first recommend looking thoroughly through all th...

    Pura
  • Damaged Orders

    If Your Order Arrives Damaged or Leaking Here at Pura, we understand that all orders run the risk of arrivi...

    Pura
  • Order Shipping & Tracking

    Order Shipment and Tracking Once your order has been shipped from our warehouse, you will receive an email ...

    Pura
  • Lost Shipment

    Lost Shipment Did you not receive your order, or was your shipment lost? We want to help! Our Recommendati...

    Pura
  • Pura Availability & Retailers

    Available in the USA Pura is based in the United States, and we currently only ship our products here in th...

    Pura

Returns & Exchanges

  • Returns & Exchanges

    How To Process Returns & Exchanges Thank you for choosing Pura! We want to make sure that our customers are...

    Pura
  • Order Cancelations & Alterations

    Canceling or Altering an Order Once an order is placed we cannot cancel or adjust anything to it. However, ...

    Pura
  • Device Warranty Policy

    We Promise a Warranty for Your Device We want you to get the most out of your Pura Device! If you are expe...

    Pura