Orders & Exchanges
Returns, refunds, shipping, etc.
Shipping & Delivery
-
Missing Items in Your Order
Missing Items If you are missing items in your order, we first recommend looking thoroughly through all th...
-
Order Shipping & Tracking
Order Shipment and Tracking Once your order has been shipped from our warehouse, you will receive an email ...
-
Lost Shipment
Lost Shipment Did you not receive your order, or was your shipment lost? We want to help! Our Recommendati...
-
Pura Availability & Retailers
Available in the USA Pura is based in the United States, and we currently only ship our products here in th...
Returns & Exchanges
-
Fragrance Exchange Policy
We Want Our Customers To Absolutely LOVE Their Fragrance This is why we provide our customers with a FREE ...
-
Order Cancelations & Alterations
Canceling or Altering an Order Once an order is placed we cannot cancel or adjust anything to it. However, ...
-
Return & Refund Policy
Return & Exchange Requests If you are looking to return, exchange fragrances, or have received a damaged ...