Orders & Exchanges
Returns, refunds, shipping, etc.
Shipping & Delivery
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Missing Items in Your Order
Missing Items If you are missing items in your order, we first recommend looking thoroughly through all th...
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Order Shipping & Tracking
Order Shipment and Tracking Once your order has been shipped from our warehouse, you will receive an email ...
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Lost Shipment
Lost Shipment Did you not receive your order, or was your shipment lost? We want to help! Our Recommendati...
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Pura Availability & Retailers
Available in the USA Pura is based in the United States, and we currently only ship our products here in th...
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Returns & Exchanges
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Fragrance Exchange Policy
We Want Our Customers To Absolutely LOVE Their Fragrance This is why we provide our customers with a FREE ...
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Order Cancelations & Alterations
Canceling or Altering an Order Once an order is placed we cannot cancel or adjust anything to it. However, ...
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Return & Refund Policy
Return & Exchange Requests If you are looking to return, exchange fragrances, or have received a damaged ...
Pura