Returns, refunds, shipping, etc.
Where is My Order?
The health and well-being of our employees, partners, and customers is our highest priority. As we monito...
Shipping and Delivery
Standard Shipping: 10-14 days (FREE on orders over $19) Priority Mail: 2-5 days (usually around $...
Missing Items in Your Order?
Are you missing items in your order? Don't panic! We will make it right. :) Our warehouse guarantees 99...
Did you not receive your order, or was your shipment lost? We want to help! We first recommend that you ...
Do You Ship Internationally?
Currently, we are only shipping within the USA. So sorry about that! 😔
Fragrance Exchange Policy
We want our customers to absolutely LOVE their Pura, so we provide you with an opportunity to exchange the...
Cancel or Change Your Order
Do you need to change or cancel your order? We want to help! To make changes during business hours, plea...