Shipping Questions

  • Where is My Order?

    Shipping Timelines: Orders placed between April 26th - May 10th are available for fulfillment on June 8th a...

  • Missing Items in Your Order?

    Are you missing items in your order? Don't panic! We will make it right. :)  Our warehouse guarantees 99...

  • Lost Shipment?

    Did you not receive your order, or was your shipment lost? We want to help! We first recommend that you ...

  • Do You Ship Internationally?

    Currently, we are only shipping within the USA. So sorry about that! 😔


Fragrance Exchange

  • Fragrance Exchange Policy

    We want our customers to absolutely LOVE their Pura, so we provide you with an opportunity to exchange the...


Return & Refund

  • Return & Refund Policy

    If you are looking to return your device and want a refund, please contact our Customer Support team by su...

  • Warranty

    Good news! We offer a 1-year warranty. :)  If you are experiencing issues with your device, and our Cust...


Cancel or Change Order

  • Cancel or Change Your Order

    Do you need to change or cancel your order? We want to help! To make changes during business hours, plea...