Shipping Questions

  • Order Update

      Are you checking on the status of your order? We'd love to help!  Order Shipment: Once your order has bee...

    Pura
  • Shipping and Delivery

    Are you checking on the status of your order? We'd love to help!  Order Processing: Orders placed before ...

    Pura
  • Track My Order

    Are you checking on the status of your order? We'd love to help!  Order Shipment: Once your order has been ...

    Pura
  • Missing Items in Your Order?

    Are you missing items in your order? Don't panic! We will make it right. :)  Our warehouse guarantees 99...

    Pura
  • Lost Shipment?

    Did you not receive your order, or was your shipment lost? We want to help! We first recommend that you ...

    Pura
  • Do You Ship Internationally?

    We are only shipping within the USA. So sorry about that! 😔

    Pura

Fragrance Exchange

  • Fragrance Exchange Policy

    We want our customers to absolutely LOVE their Pura, so we provide you with an opportunity to exchange the...

    Pura

Return & Refund

  • Return & Refund Policy

    If you are looking to return your device and want a refund, please contact our Support Team within 30 days...

    Pura
  • Warranty

    Good news! We offer a 1-year warranty. :)  If you are experiencing issues with your device, and our Cust...

    Pura

Cancel or Change Order

  • Cancel or Change Your Order

    Do you need to change or cancel your order? We want to help! To make changes during business hours, plea...

    Pura