Order Questions
Returns, refunds, shipping, etc.
Shipping Questions
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Order Update
Device Orders: Device orders placed after 11/27 are not guaranteed to be delivered by Christmas. Order Ship...
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Shipping and Delivery
Order Processing: Orders placed before 12pm MST will be shipped out the same day. Order placed after 12pm...
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Track My Order
Device Orders: Device orders placed after 11/27 are not guaranteed to be delivered by Christmas. Order Ship...
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Missing Items in Your Order?
Are you missing items in your order? Don't panic! We will make it right. :) Our warehouse guarantees 99...
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Lost Shipment?
Did you not receive your order, or was your shipment lost? We want to help! We first recommend that you ...
Pura
Fragrance Exchange
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Fragrance Exchange Policy
We want our customers to absolutely LOVE their Pura, so we provide you with an opportunity to exchange the...
Pura
Return & Refund
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Return & Refund Policy
If you are looking to return your device and want a refund, please contact our Support Team within 30 days...
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Warranty
Good news! We offer a 1-year warranty. :) If you are experiencing issues with your device, and our Cust...
Pura
Cancel or Change Order
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Cancel or Change Your Order
Do you need to change or cancel your order? We want to help! To make changes during business hours, plea...
Pura