Shipping & Delivery

  • Missing Items in Your Order

    Missing Items If you are missing items in your order, we first recommend looking thoroughly through all th...

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  • Order Shipping & Tracking

    Order Shipment and Tracking Once your order has been shipped from our warehouse, you will receive an email ...

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  • Lost Shipment

    Lost Shipment Did you not receive your order, or was your shipment lost? We want to help! Our Recommendati...

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  • Pura Availability & Retailers

    Available in the USA Pura is based in the United States, and we currently only ship our products here in th...

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Returns & Exchanges

  • Fragrance Exchange Policy

    We Want Our Customers To Absolutely LOVE Their Fragrance This is why we provide our customers with a FREE ...

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  • Order Cancelations & Alterations

    Canceling or Altering an Order Once an order is placed we cannot cancel or adjust anything to it. However, ...

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  • Return & Refund Policy

    Return & Exchange Requests  If you are looking to return, exchange fragrances, or have received a damaged ...

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