Device Tech Support & Maintenance
Device Connectivity, Setup, and more!
Device Set Up
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Setting Up Your Pura Device
You Have Your Pura Device, Now What? Watch our Setup tutorial video or read the step-by-step process below...
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Device Tech Specs
Let's Get Technical, Here Are Our Device Tech Specifications The Pura Device is compatible with most home ...
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Device Fixes & Troubleshooting
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Weak Smell
Smelling Your Pura Should Be the Easiest Part Can't smell your Pura fragrances? Don't worry...
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App Error Indications
What It Means When Your Pura Has An Error Indication See the below App Error Indications for troubleshootin...
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WIFI Connection Troubleshooting
Let’s Get You Connected Having trouble connecting to your wireless network? Here are a few tips to help yo...
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Device Offline | Flashing Red & Green
The Pura Device May Flash Red & Green When It Is Experiencing Network Delays A red and green flashing ligh...
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Bluetooth Connection Troubleshooting
The First Step Is Bluetooth To initially connect to and set up your Pura Device, you will need to use the ...
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Device Maintenance
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Cleaning Your Device
Everyone wants a clean Pura! Let's learn how to clean your device! When working with vials of oil, you are ...
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Device Warranty
We Promise a Warranty for Your Device We want you to get the most out of your Pura Device! If you are expe...
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Testflight
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TestFlight
TestFlight is our gateway to beta testing the Pura Mobile App To test new app features and collect tr...
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