App Error Indications

#1

Device Failed To Setup

WIFI connectivity issues, visit: WIFI Connection Troubleshooting for more information and troubleshooting tips!

#2

Could Not Be Validated

Backend error, please visit our troubleshooting article: TestFlight

#3

Device Not Found

Bluetooth/QR connection error, visit our Bluetooth Connection Troubleshooting article for more information!

#4

Setup Not Finished

Try re-onboarding your device! click the three dots in the top right corner, and 'Forget Device'.

#5

Have A Device?

To begin your Pura set-up, visit: Setting Up Your Pura Device

#6

Device Is Updating

Try re-installing your Pura App, and accepting all permissions!

#7

Page Spinning

Try killing your app and re-opening it again! 

#8

Wi-Fi Error Icon

Your device may be Offline, try our troubleshooting tips found in our Device Offline | Flashing Red & Green article!

#9

Device Not Setup Properly

Try re-installing your Pura App, and re-onboarding your Pura Device! 

#10

The Cloud Isn't Responding

Try waiting 24 hours, and if the issue persists, contact Customer Support! 

#11

Device Missing Info

Try re-installing your Pura App and accepting all permissions!

 #12

Could Not Load the Page

Try logging out of the app and back in again! 

#13

Unknown Network

Your device may be offline, try our troubleshooting tips found in our Device Offline | Flashing Red & Green article!

#14

Null to Object

Try waiting 24 hours, and if the issue persists, contact our Customer Support! 

#15

Location Permissions

Try re-installing your Pura App, and accepting all permissions!