App Error Indications

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Pura

What It Means When Your Pura Has An Error Indication

See the below App Error Indications for troubleshooting tips and article directories:

 

#1

Device Failed To Setup

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WIFI connectivity issues, visit: WIFI Connection Troubleshooting for more information and troubleshooting tips!

 

 

#2

Could Not Be Validated

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Backend error, please visit our troubleshooting article: TestFlight

 

#3

Device Not Found

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Bluetooth/QR connection error, visit our Bluetooth Connection Troubleshooting article for more information!

#4

Setup Not Finished

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Try re-onboarding your device! click the three dots in the top right corner, and 'Forget Device'.

#5

Have A Device?

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To begin your Pura set-up, visit: Setting Up Your Pura Device

#6

Device Is Updating

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Try re-installing your Pura App, and accepting all permissions!

#7

Page Spinning

 

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Try killing your app and re-opening it again! 

#8

Wi-Fi Error Icon

 

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Your device may be Offline, try our troubleshooting tips found in our Device Offline | Flashing Red & Green article!

#9

Device Not Setup Properly

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Try re-installing your Pura App, and re-onboarding your Pura Device! 

#10

The Cloud Isn't Responding

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Try waiting 24 hours, and if the issue persists, contact Customer Support! 

 

#11

Device Missing Info

 

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Try re-installing your Pura App and accepting all permissions!

 #12

Could Not Load the Page

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Try logging out of the app and back in again! 

 

#13

Unknown Network

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Your device may be offline, try our troubleshooting tips found in our Device Offline | Flashing Red & Green article!

#14

Null to Object

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Try waiting 24 hours, and if the issue persists, contact our Customer Support! 

#15

Location Permissions

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Try re-installing your Pura App, and accepting all permissions!

  

Contact Us

For any further questions, please click the “Help” icon found throughout our Help Center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat Monday-Friday between 8:00 AM - 5:00 PM MST. We are happy to help!