Order Shipment and Tracking
Once your order has been shipped from our warehouse, you will receive an email with the tracking information. If your tracking number has not been updated, that means it still hasn't left the courier's facility. Please reach out to us if you notice any irregular delays.
- Orders placed before 12pm MST will be shipped out the same day.
- Orders placed after 12pm MST will process and ship on the following business day.
- Orders are processed Monday - Friday, excluding holidays.
Shipment and delivery details can be found via the tracking number provided, and are included in order confirmation emails. We ship all order using Premium Priority Shipping! The standard shipping time is 2-5 days after the order has left our warehouse. We provide free shipping for orders containing 2+ items.
Delivery times are dependent on USPS and UPS working hours. We do not offer international shipping at this time. Fore more information on on where Pura products are available, see our Pura Availability & Retailers article.
If you believe your order has been lost or misplaced, please file a claim with the respective courier to resolve the issue. See our Lost Shipment article for more details.
For any further questions, please click the “Help” icon found throughout our Help Center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat Monday-Friday between 8:00 AM - 5:00 PM MST. We are happy to help!