Medium - up to 600 sqft
Strong - up to 1,000 sqft
We want to inform our customers that at the moment, the device's feature to read the oil levels has been having some issues. The fragrance should follow the timeline above, but there has been a bug in the software that causes the app to signify the oil levels are "low" too soon. This is something that our team has been looking into, but does not have a solution at the moment. We are expecting a resolution sometime in March!
In addition to this, we recommend manually checking the oil levels in your device by removing the vial. On the side of the fragrance vial, there is a clear strip where you will be able to see how much oil is remaining. If the oil level is low, we recommend replacing that fragrance.If you are still experiencing issues with your device, please click the “Help” icon found throughout our help center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat between 9:30 AM - 5:00 PM MST. We are happy to help!