Can't Smell your Pura?

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Pura
Are you having issues smelling the fragrances in your Pura device? Don't worry! We're happy to help out.😃
 
Before we get started, we wanted to share some information that might be helpful! First, not all of our fragrances have the same strength or range. We have three different strengths, ranging from "Subtle", "Medium", and "Strong". Here is the breakdown below:
Subtle - up to 300 sqft
Medium - up to 600 sqft
Strong - up to 1,000 sqft
 
To see what strength your fragrance is, visit the fragrance page in our store and filter the fragrances into "Strong", "Medium", and "Subtle" on the left side of the page. You can also adjust the fragrance intensity from 1-10 using the Pura app!
 
Another thing to note is that even if the vial has some oil remaining inside, there may not be any "fragrance" left. Not all of our vials will burn the oil all the way down to the bottom. 
 
If you are still unable to smell, please try the following:
  • Diffuse a new fragrance on the left side of your device for at least 30 minutes, then feel the top of the device on that side to see if it warms up or not. Repeat this process on the right side. 
  • Manually check the oil levels in your device by removing the vial. On the side of the fragrance vial,  there is a clear strip where you will be able to see how much oil is remaining. If the oil level is low, we recommend replacing that fragrance. 

If you are still experiencing issues with your device, please use this link to contact our dedicated Support Team by submitting a ticket request. We are happy to help! https://help.trypura.com/hc/en-us/requests/new