Support Delays

Leaking Fragrance?


Thank you so much for being a Pura customer! We are so sorry if your fragrance has leaked.

First and foremost, make sure to clean any oil residue quickly. Our scents follow the strictest rules and guidelines in cosmetics, and we are very deliberate and cautious to keep the fragrance ingredient line-up at the very top. However, in concentrated amounts, the oils can dissolve and remove varnish and other finishes on certain materials, like wooden furniture. Consider placing the leaking vial in a plastic or glass bowl.

If the oil has gotten on to the device or other surfaces, you can use rubbing alcohol and a cotton ball to clean the surface and neutralize the scent.

Mineral spirits will also help clean up any significant puddles of the oil. 

Remember to always follow manufacturer directions when using any cleaning agents.

Once you have everything cleaned, please use this link to process a leaking fragrance request so that we can can get you a replacement vial:  

For further help, click the “Help” icon found throughout our help center! You can search for related articles, or reach out to our Customer Support Team directly by starting a live chat between 9:30 AM - 5:00 PM MST. We are happy to help!