Return & Refund Policy

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Pura

If you are looking to return your device and want a refund, please contact our Support Team within 30 days of receiving your order. We will provide return shipping labels for free! You can reach us by submitting a ticket request in our Help Center. Remember, all our devices have a 1-year warranty for manufacturing defects, and we are more than happy to replace your device if that is the case.

Do not return any opened fragrances. We require that you remove the fragrances before you ship it back to us. Leaving the fragrances in the device and shipping it to us will cause no refund, as this will damage the device. Any unwanted fragrances can be thrown away before packaging your device for return.

Subscription orders are FINAL as soon as the order is processed and cannot be refunded, canceled, or altered. You may make changes at any time before the order is processed. Any request for our Customer Support Team to change the order must be made at least 24 hours prior to the order date.
*Holiday gift returns with purchase dates between 11/1 - 12/31 will be accepted until 1/31.

*We reserve the right to exclude refunds on any orders with free products from discount promotions.