Support Delays

Lost Shipment?

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Pura

Did you not receive your order, or was your shipment lost? We want to help!

We first recommend that you reach out to the specific package courier (ex. FedEx, UPS, etc.) to see if they have any information about your package. They are under contract to fulfill these orders accurately, so if they made a mistake, you can file a claim with them. 

If you file a claim with the courier, and your issue is still not resolved, please click the “Help” icon found throughout our help center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat between 9:30 AM - 5:00 PM MST. We are happy to help!