Missing Items in Your Order

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Missing Items

If you are missing items in your order, we first recommend looking thoroughly through all the packaging.  Sometimes there are fragrances hiding under the flaps in the box that the customer can miss (see example below).  Then, if you are still not able to locate your missing items, please reach out to our dedicated Customer Support Team via live chat and we will make it right! 

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Receiving Something You Didn't Order

Mistakes happen, and we would be happy to offer a free return of any items you received in error or by mistake. Please reach out to us to get a free return label. 

Contact Us

For any further questions, please click the “Help” icon found throughout our Help Center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat Monday-Friday between 8:00 AM - 5:00 PM MST. We are happy to help!