Support Delays

Fragrance Exchange Policy

Avatar
Pura

We want our customers to absolutely LOVE their Pura, so we provide you with an opportunity to exchange the fragrance(s) you don't like for a different one for FREE within 30 days of receiving it! This offer is ONLY valid for fragrances of equal or lesser value. There is also a limit of one fragrance exchange request per month. 

 

All you have to do is use this link to process a fragrance exchange! Please visit https://returns.trypura.com/#/ to get your request fulfilled immediately! :)

*Promotional items are not eligible for exchange, items received from an active subscription are not able to be returned.