Fragrance Exchange Policy

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Pura

We want our customers to absolutely LOVE their Pura, so we provide you with an opportunity to exchange the fragrance you don't like for a different one for FREE within 30 days of receiving it! This offer is ONLY valid for fragrances of equal or lesser value and on the first order of a specific fragrance. There is also a limit of one exchange per month. 

All you have to do is use this link to contact our dedicated Support Team by submitting a ticket request. We are happy to help! https://help.trypura.com/hc/en-us/requests/new 

*Promotional items are not eligible for exchange.