Fragrance Exchange Policy


We want our customers to absolutely LOVE their Pura, so we provide you with an opportunity to exchange the fragrance you don't like for a different one for FREE within 30 days of receiving it! This offer is ONLY valid for fragrances of equal or lesser value and on the first order of a specific fragrance.

All you have to do is contact our Customer Support team by submitting a ticket or by emailing us at with the following information: 

  • Name
  • Email
  • Order number
  • Fragrance you would like to return
  • Fragrance you would like to receive in exchange

*Promotional items are not eligible for exchange.