Device Offline | Flashing Red & Green

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The Pura Device May Flash Red & Green When It Is Experiencing Network Delays

A red and green flashing light indicates that your device is having trouble connecting to the Pura Cloud Platform! See the steps and details below about what can cause this issue and how you can improve your connection. 

Cloud Platform Issues

Often times offline and network delay issues are resolved from our side within 24 hours of showing an error, issues caused by our cloud platform are obviously very urgent for us, and we appreciate your patience as we improve our platform and expand our services. 

Home Network Issues 

It is common that issues connecting to your Pura Device or keeping your Pura Device connected to the internet are caused by changes or configuration with your home WiFi network. See our WIFI Troubleshooting article for more information and troubleshooting. 

Contact Us

For any further questions, please click the “Help” icon found throughout our Help Center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat Monday-Friday between 8:00 AM - 5:00 PM MST. We are happy to help!