Support Delays

Pura Device Connectivity Issues



If you experience any connectivity issues with your device, please try to unplug the device and leave it unplugged for 1 minute, then re-plug in the device.

If you are still experiencing issues with your device, please use this link to contact our dedicated Support Team by submitting a ticket request and selecting "Connectivity Issues" in the dropdown menu. Our device specialists will be more than happy to help! :)