Support Delays

Pura Device Connectivity Issues

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If you experience any connectivity issues with your device, please try to unplug the device and leave it unplugged for 1 minute, then re-plug in the device.

If you are still experiencing issues with your device, please click the “Help” icon found throughout our help center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat between 9:30 AM - 5:00 PM MST. We are happy to help!