Support Delays

How to: Manage Your Subscription

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Pura

Need help managing your subscription? We are here to help! Follow these quick and easy steps below.

1. Click the "Deliveries" button at the bottom of the page.

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 2. Manage your subscription fragrance orders from this page. Here, you can:
  • See and edit your next charge date
  • See the total price of your next order
  • Swap for new fragrances
  • Remove or add fragrances to your next order (Note: you may also add devices and one-time fragrances to your next subscription order as one time purchases).
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Click on the 3 dots for more options!
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3. To make changes to your subscription account, and settings, please log in to your account at www.trypura.com/account. There, you can:
  • Cancel your subscription
  • Change your email address
  • Change your payment information
  • Change your shipping address
  • Change your delivery schedule (order frequency)

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If you have any other questions, click the “Help” icon found throughout our help center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat between 9:30 AM - 5:00 PM MST. We are happy to help!