Support Delays

Why Can't I Sign-In to See My Subscription?


Thank you so much for being a customer of Pura!

Do you have a subscription with us, but can't sign-in to manage your account? When you first signed up as a subscriber, you received an email from Pura to register for your online account. If you didn't sign up through the registration email, your subscription continues to be active, but you won't have access to see it online. You can fix this by going to your email, finding the account invite from Pura, and following the directions! 

If you are still having problems with your account, click the “Help” icon found throughout our help center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat between 9:30 AM - 5:00 PM MST. We are happy to help!