- Diffuse a fragrance on the left side of your device for at least 30 minutes on a 10 intensity, then feel the top left hole on your device to see if it warms up or not. Repeat this process on the right side.
If your device is not heating up, please click the “Help” icon found throughout our help center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat between 9:30 AM - 5:00 PM MST. We are happy to help!