Support Delays

Cancel or Change Your Order

Avatar
Pura
Unfortunately, once an order is placed we cannot cancel or adjust anything to it, but once the order arrives, feel free to visit our new self serve, automated process for returns, fragrance exchanges, wrong fragrances, and or leaking fragrances. Please visit https://returns.trypura.com/#/ to get your request fulfilled immediately! :)
 
If you did not physically place the order, the order is a subscription order. That means when you first bought Pura, you must have selected the first option provided called the "Subscribe & Save", which then provided you with a 30% discount off of the fragrances bought on subscription. As a subscriber, you remain one of our VIP customers! I suggest that you use your Pura app to manage your subscription. There you can skip your next order, change your ship date, and even swap fragrances. You also maintain that 30% discount on every order! It's definitely our best pricing option. For more information on how to manage your subscription, please see this article!  How to Manage Your Subscription  
 
If you want to cancel your subscription, please log into your account associated with your subscriptions on our website (www.trypura.com) Then click on your account settings and scroll to the bottom of the page where it says "subscription" and press cancel! :) https://www.trypura.com/pages/settings 
 
Please remember that all subscription orders are final and non refundable as stated in our return policy! Return-Refund-Policy 
 
If you have any other questions or concerns about your subscription, click the “Help” icon found throughout our help center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat between 9:30 AM - 5:00 PM MST. We are happy to help!