Cancel or Change Your Order

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Pura

Do you need to change or cancel your order? We want to help!

To make changes during business hours, please reach out to our Customer Support team by submitting a ticket or by emailing us at support@trypura.com.

If you are unable to change or cancel your order, don’t worry—after the order arrives you may return it for a full refund, free of charge. Please see our "Return & Refund Policy" Article for more information. 

IMPORTANT: Recurring orders (from our Subscription) are FINAL when the order is processed (charge date) and will NOT be refunded, cancelled, or altered. Any request to change the order from our Customer Support team must be made at least 24 hours prior to the order date, although the customer may make changes at any time before the order is processed.