Support Delays

Night Light Indications

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Pura

Is your device night light displaying different colors? Please see the below night light indications:

  1. Breathing Blue – Waiting for Onboarding
  2. Breathing Red – Onboarding Failed (Typically wrong WiFi password) 
  3. Breathing Orange – Over the Air Firmware Update In Progress (During Onboarding)
  4. Solid Green – Onboarding Successful

If your device is displaying ANY other color than the four listed above, please click the “Help” icon found throughout our help center! You can search for related articles, or to reach out to our Customer Support Team directly, you can start a live chat between 9:30 AM - 5:00 PM MST. We are happy to help!