Damaged Orders


If Your Order Arrives Damaged or Leaking

Here at Pura, we understand that all orders run the risk of arriving damaged due to poor handling, and other delivery circumstances. We want all of our customers to be reassured that if orders arrive damaged, or leaking, we will make it right!

Damaged or Leaking Items

If your order has arrived damaged in any way, or your items are leaking, please reach out to our dedicated Customer Support Team with photos of how you received your items.

Receiving a Replacement

Once our Support Team has received your replacement request, we will replace your order for you as needed. 



Contact Us

For any further questions, please click the 'Help' icon found on the bottom right of your screen. You can also reach out to our Customer Support Team directly by emailing  support@trypura.com, we would love to help!