Hi, how can we help?

search close

Top article suggestions

January 24th, 2023

Pura Car Diffuser FAQ

Frequently asked questions

How big is the diffuser?

The diffuser is approximately 51mm in diameter and 71mm in height, making it a small, lightweight diffuser that can scent any size vehicle. 

Where do I place my diffuser?

The Pura Car diffuser comes with a magnet that allows you to place your diffuser in any safe location that you prefer. For best scenting results, we suggested mounting it on or near the center console. 

Will my diffuser still work if I put it: Under the seat? In a cupholder? In the back seat?

Your diffuser will work no matter where you decide to place it. The diffuser's ability to scent the vehicle is minimally affected by placing it in these locations and they have become great solutions for those wishing to place the diffuser 'out of sight'. For best scenting results, we suggest mounting the diffuser near the center console. 

Do I have to download an app to use it?

For the Pura Car diffuser to run automatically using the accelerometer, you need to onboard the diffuser onto the Pura app. You can onboard a new diffuser by turning the Bluetooth pairing mode on and adding a new diffuser in the upper-right hand corner on the diffuser's dashboard page in the app. Once you’ve gone through onboarding, your diffuser will start working automatically whenever you get in the car. To manually operate your diffuser, see question: How Do I Manually Operate My Diffuser below.

Does it work the same as the wall diffuser?

There are many similarities between the functionality of the wall and car diffuser. However, there are a few key differences. 

  • The Pura Car diffuser can only hold one fragrance at a time. 
  • The fragrance cartridges for car are different than the wall vials. 
  • Pura wall diffusers only work when plugged in and connected to WiFi.
  •  It's only functional through the app. 
  • Pura car diffusers are Bluetooth-enabled. 
  • You can manually operate this diffuser
  • Diffuser control in the app works effectively in the same way for both, but you’ll find that there are a few differences in appearance.

How do I manually operate my diffuser?

You can change your intensities manually by pushing the button on the diffuser. The button has 3 settings for intensity: Press once for low, twice for medium, three times for high, and four times for off. The light on the top of the diffuser will also indicate the intensities, a small light for low, medium light for medium, and a full light when high.

To fully turn your diffuser off, toggle the bottom switch.

In order to manually operate your diffuser, you will need to turn off the accelerometer in the settings. This will make the diffuser fully manual and will not automatically start or stop scenting. You will have to cycle through the buttons to turn it off.

Is there a schedule or automatic mode?

Yes, Auto mode is a default setting that enables your diffuser to detect when you are in motion and begin scenting your space without manual intervention. It will also detect when motion has ceased and automatically turn off. This is so it only diffuses while you drive, making sure fragrance is never wasted. 

What features are available from the app?

The Pura Car diffuser can be controlled from the Pura app. You can adjust your scent intensity, start and stop the diffuser, see your fragrance remaining and battery remaining, and change your settings in the app. 

Does it need to be in range of Bluetooth to work?

In order to see changes reflected on the app, your smartphone must be in range of the diffuser and connected to Bluetooth. However, once you have onboarded your diffuser, the accelerometer will be activated and your diffuser should work whenever your car is in motion. You can manually adjust the intensities by pressing the button. You can also manually swap fragrances.

What is an accelerometer?

An accelerometer is an instrument that measures vibration or acceleration. This is how the Pura Car diffuser will automatically scent when you start driving. 

How many fragrances does it hold?

The Pura Car diffuser will hold one single fragrance that lasts for 30 days. 

How do I swap my fragrances?

First be sure to have visited Pura.com and ordered or subscribed to a new fragrance. Second, find the middle slot piece on the diffuser. There should be little dimples located on the cartridge. With your point finger, squeeze the sides of the cartridge and pull it out of the diffuser. Next, unwrap and push the refill into the same slot with the rubber gasket facing the top of the diffuser

With the Pura Car diffuser, your fragrance cartridges will have auto-detection technology so that you don’t have to manually input your fragrance. Your app will tell you how many hours you have remaining based on an estimate of how long the fragrances last. Your app will update the current fragrance when your phone is in range and connected to the diffuser.

Can I subscribe to car fragrances?

Yes, you can subscribe to car fragrances on a 30-day subscription. You can find the subscriptions page on the Pura website.

How long do refills last? 

A cartridge refill will last an average of 30 days. Different climates will affect the lifetime of your refill. 

Are you tracking my location?

No. The Pura Car diffuser does not have the compatibility to track your location. The diffusers uses the accelerometer to detect motion, and will scent whenever it senses movement. It will stop when the diffuser no longer detects movement. 

The Pura wall diffuser has a feature called Away mode that will ask you for your location permission.

Where do I go to change the name of my diffuser?

You can change the name of your diffuser anytime by going to the settings found in the hamburger menu on the upper right side of your diffuser. Then click on Diffuser Name and make edits to your car diffuser.

•   •   •

Was this article helpful?

Need more help?

If you couldn’t find what you were looking for, you can reach out to our Customer Care team by submitting a request using the CONTACT US button below.

Our hours are Monday - Friday between 8:00am - 5:00pm MST. We are excited to hear from you and happy to help!

Thank you.