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August 23rd, 2021

Managing Your Subscription

Managing your Pura subscription preferences

Managing Your Subscription Has Never Been Easier

Our Pura Subscription provides you with easy access to all your favorite fragrances, locked in at an amazing discounted price!

Follow these quick and easy steps below to learn how to manage and access your subscription:

1. Open your Pura app and click the 'Deliveries' tab at the bottom of the page.

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 2. Manage your auto-refill orders. Here, you can:
  • See the total price of your next order.
  • Swap to try out new unique fragrances.
  • Remove or add fragrances to your next order with the 'Add Items' button. 
    • Note: You may add devices and one-time fragrances to your next subscription order as one time purchases.
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4. Click on the 3 dots to view more options. These include:
  • Ship your subscription order now.
  • Edit your next charge date.
  • Add discount and reward codes to your upcoming subscription orders.
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5. To make more changes to your subscription and account, please log in to your account on the Pura Website. There, you can:
  • Pause your subscription
  • Cancel your subscription.
  • Change your email address.
  • Change your payment information.
  • Change your shipping address.
  • Change your delivery schedule (order frequency).

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Need more help?

If you couldn’t find what you were looking for, you can reach out to our customer Support Team directly!

You can start a live chat Monday - Friday between 8am - 5pm MST using the icon found throught our help center, or you can submit a support request using the below CONTACT US button.
We are excited to hear from you and happy to help!

Thank you.