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August 16th, 2022

Missing Items

What to do if you're missing an item

Missing Fragrances

If you're missing fragrances in your order, we recommend looking thoroughly through all the packaging. If you've ordered more than two fragrances, the rest should be found below the white flap in your Pura packaging, or another diffuser box if you've ordered more than one. 

Backordered Items

Sometimes missing items are due to a backorder. You can check to see if this is the case by looking at the invoice you receive with your order. If the item you are missing is listed as a backorder, it will still be sent to you, just separate due to a delay on inventory. 

Additional Information

If you're still unable to locate missing items, please fill out our Contact Us form and let us know which items are missing and we'll make it right. 
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