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May 16th, 2022

Missing Items

What to do if you're missing a product

Missing Fragrances

If you're missing fragrances in your order, we recommend looking thoroughly through all the packaging. If you've ordered more than two fragrances, the rest should be found below the white flap in your Pura packaging, or another diffuser box if you've ordered more than one. 
If you're still unable to locate missing items, please fill out our Contact Us form and let us know which items are missing and we'll make it right. 
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