Hi, how can we help?

search close

Top article suggestions

May 16th, 2022

Missing Items

What to do if you're missing a product

Missing Fragrances

If you're missing fragrances in your order, we recommend looking thoroughly through all the packaging. If you've ordered more than two fragrances, the rest should be found below the white flap in your Pura packaging, or another diffuser box if you've ordered more than one. 
                                      CS.gif
If you're still unable to locate missing items, please fill out our Contact Us form and let us know which items are missing and we'll make it right. 
•   •   •

Was this article helpful?

Need more help?


If you couldn’t find what you were looking for, you can reach out to our Customer Care team by submitting a request using the CONTACT US button below, or by giving us a call or text to 1 (650) 735-8233.

Our hours are Monday - Friday between 8:00am - 5:00pm MST. We are excited to hear from you and happy to help!

Thank you.