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May 16th, 2022

Diffuser Warranty Policy

Our warranty promise

Pura's Promise

We want you to get the most out of your Pura diffuser. If you're experiencing issues with your diffuser, we first suggest reaching out to our Customer Care team for help. If we're not able to resolve your issue, you may be eligible to receive a replacement diffuser. Our Customer Care team can help you with determining eligibility and exchanging your diffuser.
We offer a 1-year warranty for all customers and a lifetime warranty for subscribers.

Claiming Your Warranty

To claim your warranty, please fill out our Contact Us form, and provide a description of the difficulties you've encountered. 

Note: This warranty only covers manufacturing defects on the diffuser. It does not cover misuse, which includes leaving fragrances in the diffuser while it is not upright. 
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