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September 30th, 2021

Weak Smell Variables

Having Trouble Smelling Your Pura?

Can't Smell Your Pura Fragrances? 

There are many reasons why you might not be able to smell your Pura fragrances, so to ensure you get the most from your fragrance, let's look into some of these variables:

Fragrance Strength 

We have three different fragrance strengths:

Each link will show you what fragrances are under each fragrance strengths.
Note: You can also adjust your fragrance intensity from 1-10 using the Pura App.

Low Fragrance

In the Pura App there is a feature that gages your oil level and lets you know when a fragrance is starting to run out of oil. Note: This feature is based off of customer usage:

  • Low oil level is based on 0-50 hours remaining
  • Medium oil level is based on 51-100 hours remaining
  • High oil level is based on 151+ hours remaining

When a fragrance reaches 'Low' it is time to replace it, even if there is some oil remaining inside. Not all fragrances will burn 100 percent of their oil.

We also recommend manually checking your fragrances oil levels. To check your fragrances oil level, remove the vial and on the side of the fragrance vial, there should be a clear strip where you will be able to see how much oil is remaining. If the oil level is very low, we recommend replacing that fragrance.

Device Run-time

Your Pura Device is controlled through the Pura Mobile App. Multiple App features are available that can start and stop the device from running at different times or via different triggers. Some of these features include: 

If your device is not running or heating, check to see if these features are in effect. When experiencing issues with weak or low smell, it is important to check your device to ensure it is running when you expect it to be.

If your device is running but is not heating, this could be an issue with your device. Contact our Customer Support Team for more assistance and information. 

Airflow

There is a possibility you may experience issues smelling your fragrance if the device is placed near an air vent in your home. Cool air can cause the smell of the fragrance to fall to the floor. Placing your Pura Device near an air intake vent may cause the fragrance to be ingested by your ventilation and eventually trapped by in-home air filters, even when the device is not running.

It is also not recommended to place and run your Pura Device near open windows or exiting doors since this directs the fragrance flow towards outside of your home.

If you are still having trouble smelling your Pura, please visit Weak Smell Troubleshooting‍.
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