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August 23rd, 2021

Device Offline | Flashing Red & Green

Flashing red & green means network delays

Network Delays

A red and green flashing light indicates that your device is having trouble connecting to the Pura Cloud Platform.  See the steps and details below about what can cause this issue and how you can improve your connection. If the red and green flashing lights are accompanied by a 'Device Offline' message in your app, please visit our WIFI Connection Troubleshooting ‍article!

Cloud Platform Issues

Oftentimes, offline and network delay issues are resolved from our side within 24 hours of showing an error. Issues caused by our cloud platform are obviously very urgent for us, and we appreciate your patience as we improve our platform and expand our services. 

Home Network Issues 

Issues connecting to your Pura Device, or keeping your Pura Device connected to the internet can be caused by changes made to your network, or certain configurations within your network. See our WIFI Connection Troubleshooting‍  article for more information and troubleshooting tips. 

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