FAQ

If you don't find your answer here, please reach out to us and let us know!

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24 articles in this collection
Written by Riley Stevens and Timmy Bloom

Pura Device Is Flashing Red and Green?

My Pura Device Is Flashing Red and Green (Server Outage)
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Written by Timmy Bloom
Updated over a week ago

Ambassador

What is our ambassador program?
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Written by Timmy Bloom
Updated over a week ago

How to change a fragrance in your Subscription

This is how to change fragrances in your upcoming order!
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Written by Timmy Bloom
Updated over a week ago

Complex Alexa: Routines

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Written by Riley Stevens
Updated over a week ago

How to Cancel My Subscription?

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Written by Riley Stevens
Updated over a week ago

Alexa FAQ

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Written by Riley Stevens
Updated over a week ago

Return Policy?

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Written by Riley Stevens
Updated over a week ago

How to Pause Subscription?

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Written by Riley Stevens
Updated over a week ago

How to See How Much Fragrance Is Left?

Explanation for in-app & on fragrance vial.
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Written by Riley Stevens
Updated over a week ago

List of Fragrances

Want to know what scents Pura has? If you don't like one that you picked, let us know and we'll ship a new one to you for FREE.
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Written by Riley Stevens
Updated over a week ago

Do You Have Smart Home Integration?

Connecting your Pura device to Amazon Alexa, Google Home, IFTTT, etc.
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Written by Riley Stevens
Updated over a week ago

Do You Ship Internationally?

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Written by Riley Stevens
Updated over a week ago

How Much Does it Cost?

Smart Device & Fragrance Cost
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Written by Riley Stevens
Updated over a week ago

How Long Does Each Fragrance Last?

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Written by Riley Stevens
Updated over a week ago

What ingredients are in your fragrances?

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Written by Riley Stevens
Updated over a week ago